UNIQ H₂O

Privacy Policy

How UNIQ H₂O collects, uses, and protects your personal information

Last Updated:February 2026
Data Controller
Uni-comm
Contact
sales@uniqh2o.com
Jurisdiction
India

At Uni-comm (trading as UNIQ H₂O), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our products and services. This policy applies to all personal data processed by us in India, in compliance with the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us when you use our website, fill out a contact form, request a product inquiry, apply for distributorship, register for a warranty, or communicate with our customer service team. This information may include: your full name, email address, phone number, postal address, company name, and any messages or correspondence you send us.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies. This includes: your IP address, browser type and version, operating system, pages visited on our site, time and date of your visit, time spent on each page, referring website URLs, and clickstream data. This information helps us understand how visitors interact with our website and improve our services.

Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, analytics services, and advertising partners. We combine this information with data we collect directly from you to provide a more consistent and personalised experience.

How We Use Your Information

Service Delivery and Communication

We use your personal information primarily to respond to your inquiries, process product orders, manage distributor relationships, provide customer support, send order confirmations, and communicate important service-related updates.

Marketing and Promotions

With your consent, we may use your contact information to send you newsletters, promotional offers, product announcements, and other marketing communications about UNIQ H₂O products and services. You can opt out of these communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Website Improvement and Analytics

We analyse automatically collected data to understand user behaviour, improve our website's content and navigation, test new features, measure the effectiveness of our marketing campaigns, and ensure the technical performance and security of our website.

Legal Compliance

We may use or disclose your information where required by applicable Indian law, court order, governmental authority, or where we believe disclosure is necessary to protect our rights, enforce our policies, or protect the safety of users or the public.

Information Sharing and Disclosure

We Do Not Sell Your Data

Uni-comm does not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These include email service providers, web hosting companies, payment processors, and analytics platforms. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

Cookie Policy

What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, improve user experience, and provide information to website owners. Our website uses both first-party cookies (set by us) and third-party cookies (set by our partners such as Google Analytics).

Types of Cookies We Use

We use the following types of cookies: (1) Essential Cookies — necessary for the website to function properly and cannot be switched off; (2) Analytics Cookies — help us understand how visitors interact with our website by collecting and reporting anonymous data; (3) Marketing Cookies — used to track visitors across websites and display relevant advertisements.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly. To learn more about cookie management for your specific browser, please refer to your browser's help documentation.

Data Security

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for data transmission, secure server infrastructure, and restricted access controls for staff who handle personal data.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required under applicable law, including the Information Technology Act, 2000 and its amendments.

Data Retention

How Long We Keep Your Data

We retain your personal information only for as long as is necessary for the purposes set out in this policy or as required by law. Contact form submissions are typically retained for up to 2 years. Customer account and transaction records are retained for a minimum of 7 years in compliance with Indian accounting and tax regulations. Marketing contact preferences are retained until you withdraw consent.

Your Rights

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. To make such a request, please contact us at sales@uniqh2o.com with the subject line "Data Access Request".

Withdrawal of Consent

Where we process your personal information on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Deletion

You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records. We will process such requests within 30 days of receipt.

Third-Party Links

External Websites

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Age Restriction

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at sales@uniqh2o.com and we will take steps to remove such information.

Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Privacy Concerns or Requests?

For all privacy-related questions, data access requests, or concerns, please contact our privacy team. We aim to respond to all requests within 30 days.

sales@uniqh2o.com

Uni-comm, Ranchi - 834001, India